Returns & Exchanges
At Mous, we believe in the quality of our products and offer a 30-day return window for all items in their original condition. Whether you have changed your mind or need a different model, we are committed to making your return or exchange as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place your Mous products in their original packaging, ensuring all accessories are included to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing